When was the last time you heard someone utter the sentence, “I’m looking forward to the audit next week.” Most likely, never.
One of the main PCI compliance challenges for businesses is how to accurately document and monitor the payment data and personal information they hold and share with third parties.
Customer call recording and storage is now standard practice across a variety of industries, as well as a Financial Conduct Authority (FCA) requirement in many cases.
If your business stores, processes, or transmits data from payment cards, then you are subject to the requirements of the PCI DSS.
Compliance is a complex issue in many industries and organizations know all too well that there are major fines and potential punishments for not meeting the laws and regulations.
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