The Remote Background Management feature provides a seamless customer experience by allowing MSPs to remotely complete maintenance on their customers’ networks without interrupting their work. The GFI MAX RemoteManagement platform includes remote command line now, with remote process control and remote service control being added soon.
The remote command line feature will be accessible directly from within the GFI MAX RemoteManagement dashboard, giving administrators greater control over their clients’ networks from a single screen. A recent survey of GFI MAX customers found that 98% of MSPs surveyed believe that having a remote command line tool would allow them to provide more value to their customers with 45% saying that the feature would be hugely beneficial.
Respondents also felt that a remote command line tool would benefit their business by increasing efficiency (64%), allowing them to do more proactive work in order to avoid issues before they occur (58%) and minimising time wasted travelling to the client’s site (44%).
Other new remote background management features will give MSPs greater control over their clients’ processes and services that could cause IT issues, as well as the ability to remedy those problems immediately. GFI MAX RemoteManagement’s new remote process management feature will supply administrators with a list of running processes on a device and allows them to sort these processes in a number of ways, including by name, CPU and memory usage.
Administrators can identify problematic processes and terminate them from the GFI MAX RemoteManagement dashboard. This same functionality will also be available for services through the new remote service management feature which enables administrators to check on the status of all services on a client’s device and to start or stop them from a single dashboard, as necessary.