One-third of those surveyed by GFI Software cited dealing with managers as their most stressful job requirement, particularly for IT staff in larger organisations, while handling end user support requests, budget squeeze and tight deadlines were also singled out as the main causes of workplace stress for IT managers.
Key findings include:
- 68% of all IT administrators surveyed consider their job stressful.
- 21% of those surveyed work between three and five hours of overtime in order to keep on top of their workload. 12% work eight to 10 hours a week. In total, almost half (49%) are working six or more hours overtime a week.
- Over a third (35%) of respondents have missed social functions due to work issues. A further 30% of those surveyed have missed out on planned family time because of work demands.
- Over 63% of staff surveyed feel they are either as stressed or more stressed at work than their friends and colleagues.
- 28% of IT admins point to a lack of budget and staff needed to get the job done as their primary reasons for job stress.
- Of the 73% of respondents considering changing their role, 36% do so on a regular basis.
- IT staff from companies sized between 100 and 249 employees are most likely to quit their current role due to stress. Staff from the largest firms surveyed (more than 500 employees) are least likely to quit their role due to work stress.
- The top three sources of stress for IT admins are: management (35%), tight deadlines (19%) and lack of budget (17%). Interestingly enough, users dropped from the second biggest stress cause in 2012 (21%) to only the fourth biggest cause (16%).
Responses included stories of users complaining their mouse wasn’t working when they were trying to use a foam stress squeezer, a user thinking there was a ghost in her PC when IT support staff remoted into it to deliver support, a user who reported the Windows version as being “Patio Doors”, and stories of users who folded up a 5.25inch floppy disc in order to fit it into a 3.5inch disc drive.
The most common issues were users complaining of hardware not working, only for IT to find the device was either not switched on or not plugged in, along with users spilling tea, coffee and other beverages over their computer or keyboard and then denying they had done it.
Personal lives and health affected by IT work stress
Of great concern is the impact that work stress is having on health and relationships. While a total of 80% of participants revealed that their job had negatively impacted their personal life in some way, the survey discovered some significant personal impact:
- 18% have suffered stress-related health issues due to their work, although this is a stark improvement on 2012 (29%).
- Another 18% also revealed they had experienced a strained or failed relationship due to work stress.
- 19% do not feel great physically as a result of stress, up from 16% last year.
- 28% have lost sleep due to work.
- Just over one-quarter (26%) have had to cancel commitments to family and friends due to work.