US call centres slammed for poor security

Tuesday, 6 December 2005, 5:52 PM EST

US contact centres have failed to keep up with the rest of the world in security and disaster recovery, newly published data has claimed.

According to the 2006 Merchants Global Contact Centre Report from Dimension Data, US centres were ranked as the slowest in answering inbound calls.

By Robert Jaques at vnunet.

[ Read more ]




Spotlight

Using Hollywood to improve your security program

Posted on 29 July 2014.  |  Tripwire CTO Dwayne Melancon spends a lot of time on airplanes, and ends up watching a lot of movies. Some of his favorite movies are adventures, spy stuff, and cunning heist movies. A lot of these movies provide great lessons that we can apply to information security.


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