US call centres slammed for poor security

Tuesday, 6 December 2005, 5:52 PM EST

US contact centres have failed to keep up with the rest of the world in security and disaster recovery, newly published data has claimed.

According to the 2006 Merchants Global Contact Centre Report from Dimension Data, US centres were ranked as the slowest in answering inbound calls.

By Robert Jaques at vnunet.

[ Read more ]




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