Gartner warns of offshore ID theft risk

Tuesday, 13 September 2005, 3:08 PM EST

A shortage of skilled labour for Indian call centres increases the risk of fraud and identity theft, analyst firm Gartner warned in a newly published study.

India will need one million trained and qualified call centre workers by 2009, according to the Indian government, but by that time about a quarter of those positions will remain unfilled.

By Tom Sanders at vnunet.

[ Read more ]




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