After a privacy breach, how should you break the news?
Following recent data debacles at ChoicePoint, LexisNexis, Bank of America and other places, more and more people are receiving the dreaded news that their personal information is at risk because of a privacy breach. Based on a recent study conducted by Ponemon Institute, we can provide some insight on what customers' expectations are when they receive notification.
By Larry Ponemon at Computerworld.
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