After a privacy breach, how should you break the news?

Thursday, 7 July 2005, 2:53 AM EST

Following recent data debacles at ChoicePoint, LexisNexis, Bank of America and other places, more and more people are receiving the dreaded news that their personal information is at risk because of a privacy breach. Based on a recent study conducted by Ponemon Institute, we can provide some insight on what customers' expectations are when they receive notification.

By Larry Ponemon at Computerworld.

[ Read more ]




Spotlight

Total cost of average data breach reaches $3.8 million

The average consolidated total cost of a data breach is $3.8 million, according to a Ponemon Institute study of 350 companies spanning 11 countries. The average cost incurred for each lost or stolen record containing sensitive and confidential information increased from $145 to $154.


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