Data security needs staff effort

Thursday, 8 August 2002, 9:50 AM EST

Time and again hackers have entered supposedly secure networks by calling staff and pretending to be from the company's IT department. When the employee is told that the authentication server has crashed and is asked to disclose details, most automatically comply, says Tom Scholtz, vice-president of research house Meta Group.

That proves data security is about human behaviour as much as technology, he says. No company can hope to protect its data without first educating its people.

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