What really sells security managers on one AV vendor over another?

Thursday, 28 October 2004, 5:12 AM EST

With a malware storm always on the horizon, you'd expect AV vendors to have among the best customer support programs. The last thing you'd expect is having to wait an eternity on an 800-number listening to Burt Bacharach melodies only to tell your problem to a call center operator with a checklist of questions and stock responses.

But that's exactly what Information Security found disturbingly often in our review of leading AV vendors' customer support.

By Ed Skoudis at Information Security Magazine.

[ Read more ]

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