What really sells security managers on one AV vendor over another?

Thursday, 28 October 2004, 5:12 AM EST

With a malware storm always on the horizon, you'd expect AV vendors to have among the best customer support programs. The last thing you'd expect is having to wait an eternity on an 800-number listening to Burt Bacharach melodies only to tell your problem to a call center operator with a checklist of questions and stock responses.

But that's exactly what Information Security found disturbingly often in our review of leading AV vendors' customer support.

By Ed Skoudis at Information Security Magazine.

[ Read more ]

Related items




Spotlight

Fighting malware, emerging threats and AI

Posted on 24 November 2014.  |  Liran Tancman is the CEO of CyActive, a predictive cyber security company. In this interview he talks about fighting malware, emerging threats, artificial intelligence and the cloud.


Weekly newsletter

Reading our newsletter every Monday will keep you up-to-date with security news.
  



Daily digest

Receive a daily digest of the latest security news.
  

DON'T
MISS

Tue, Nov 25th
    COPYRIGHT 1998-2014 BY HELP NET SECURITY.   // READ OUR PRIVACY POLICY // ABOUT US // ADVERTISE //