Bracing for the Microsoft update

Monday, 19 July 2004, 2:50 PM EST

As a vice president at security software leader Symantec, Matthew Moynahan applauds Microsoft's effort to make its Windows operating system safer from attack. But Moynahan is not so excited about the flood of help-desk calls almost certain to come when Microsoft releases a comprehensive security overhaul of Windows XP next month. His company's Norton antivirus software runs on about 100 million desktop computers.

To make the new Microsoft system work smoothly with Norton, customers will need to download a Norton update. The company is already bracing for the change, working with its customer support staff and making plans to increase phone support.

By the Associated Press at Wired.

[ Read more ]

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