Practice safe resets: secure your password solution
Organisations are discovering an easy way to reduce the workload of IT and help desk administrators - password self-service. According to Gartner, password reset and user ID problems represent 15 to 35 per cent of helpdesk call volume, with a typical cost per call of $10 (£5.54) to $31 (£17.18). Even this humble author, looking through his recent trouble tickets, must sheepishly admit to four requests for resets over the last nine months.
By enabling end users to reset their own passwords and unlock their Windows accounts, businesses can free up time for overburdened administrators to concentrate on other more valuable operations. The typical self-service solution provides a Web page where end users can answer questions to authenticate their identity and then reset their password. This requires an initial setup to register users and establish the correct responses to challenge questions.
By Luke Brown at Bios.
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- Article: How to Use Passwords Securely (22 April 2003)
- Article: Implementing Basic Security Measures (14 April 2003)
- Article: Cracking OpenVMS Passwords with John the Ripper (28 November 2002)
- Article: What makes a good Password? (13 November 2002)
- Article: A Note on Proactive Password Checking (24 September 2002)
- Article: Basic security with passwords (24 May 2002)
- Article: Passwords - The Weak Link (1 April 2002)