Customers required to waive right to sue

Thursday, 11 March 2004, 1:33 AM EST

In the face of ongoing attacks by computer hackers, some companies that store their customers' personal data are adopting a new defensive tactic: If your information is stolen, they're not legally responsible.

Across the Internet, retailers and other service providers that handle consumer transactions are requiring customers to sign agreements waiving any right to sue the companies if the businesses are hacked, regardless of how secure their systems are.

The waivers are contained in lengthy terms-of-use agreements that consumers often click to accept without reading closely.

By Jonathan Krim at MSNBC.

[ Read more ]




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