Reuters offers monitored IM

Friday, 21 June 2002, 5:33 PM EST

Reuters Group PLC has developed an instant messaging (IM) application for the financial services industry, and on Wednesday announced an agreement to incorporate monitoring technology from FaceTime Communications Inc. into the software.

Reuters Messaging is a high-security IM service in the final stages of trials with 25 financial services companies. It should be available by about October, Reuters' U.K. spokeswoman Susan Allsopp said on Thursday.

"Instant messaging has been growing because it's a useful technology in business, due to the fact that it's real time and also because of presence -- you can see if the person you want to talk to is there," she said.

"But in the financial services market, any communication is likely to be about financial transactions and you have to log and audit all communications about those. You can't do that with standard instant messaging. Also, security is a big issue and other software isn't secure enough for talking about financial deals," Allsopp said.

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