Dell to techs: don't help customers remove spyware

Wednesday, 3 December 2003, 1:16 PM EST

As seen in the latest newsletter from SpyWareInfo, Dell sent an internal memo to its tech support minions which says in part: "NOTICE: Use of spyware removal software may conflict with user license agreements of other applications installed on your system. Please consult your user license agreements for further information. Dell does not endorse the use of spyware removal software and cannot provide support on these products."

This means we do not take callers to download.com or doxdesk.com, nor do we recommend spyware removal programs, nor do we advise callers on the use of spyware removal programs.

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