Be careful in creating passwords

Thursday, 23 October 2003, 12:14 PM EST

I registered with my credit card company so I could view my transactions online, but I typed in the wrong password and checked the "remember my password" box. Now when I try to get to the credit card information, it is grayed out, and the Web site rejects me.

The help desk tells me they accept only passwords that are typed in physically while a customer is logging on, and I can't do that because the password entry box is grayed out. The help-desk people cannot tell me how to cancel this "automatic Windows" feature; however, they say once I find it somewhere in my PC, it can be canceled. So what am I looking for, and where do I find it?

I can only wonder why the financial institution, which you don't name, didn't have somebody tell you that there is a command to clear all of these stored passwords for admission to Web sites built into the Microsoft Internet Explorer software you are using to access that account.

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