Microsoft copes with worm chaos

Tuesday, 26 August 2003, 12:14 AM EST

The voice you heard at the other end of a customer service call to Microsoft during the past two weeks may not have belonged to one of the 4500 specialists who are paid to do that job.

Even top executives pitched in to answer phones after an "all hands on deck" call went out to product teams on August 12, a day after the W32.Blaster worm began afflicting the computers of companies and home users that hadn't applied a patch for the Windows vulnerability being exploited.

Microsoft's Product Support Services group kicked into emergency response mode as more than 40,000 calls flooded the company's support lines during each of the first four days of the assault. Company officials said the Blaster worm caused the largest spike in call volume that Microsoft has ever encountered as a result of any virus or worm.

[ Read more ]

Related items




Spotlight

Intentional backdoors in iOS devices uncovered

Posted on 22 July 2014.  |  A researcher has revealed that Apple has equipped its mobile iOS with several undocumented features that can be used by attackers and law enforcement to access the sensitive data contained on the devices running it.


Weekly newsletter

Reading our newsletter every Monday will keep you up-to-date with security news.
  



Daily digest

Receive a daily digest of the latest security news.
  

DON'T
MISS

Wed, Jul 23rd
    COPYRIGHT 1998-2014 BY HELP NET SECURITY.   // READ OUR PRIVACY POLICY // ABOUT US // ADVERTISE //