Voicemail hacking on the rise

Monday, 5 May 2003, 3:44 PM EST

Voicemail can cost you. Just ask K.C. Hatcher, a San Francisco-based graphic artist.

AT&T wants her to pay $12,000 in long-distance charges rung up by a hacker who apparently changed Hatcher's voicemail message to accept third-party billed calls to Saudi Arabia and the Philippines.

``I am totally obsessing about this,'' said Hatcher, whose normal long-distance bill runs $35 a month. ``I'm getting married in June. I want to buy a house, and I'm worried that this fraud is going to ruin my credit.''

Such voicemail hacking is on the rise -- and phone customers are wrongly being held liable for it, according to San Francisco-based organization Consumer Action.

[ Read more ]

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