Password problems swamp help desks

Thursday, 16 January 2003, 12:17 PM EST

Internal help desks are being prevented from delivering their full potential because up to 80 per cent of calls come from users who have forgotten their passwords.
According to a survey conducted by IT service management software company Axios Systems, help desks are increasingly clogged with problems caused by staff either forgetting their passwords or entering them incorrectly.

More than a third of the survey's respondents said that password problems or queries represented between 40 and 60 per cent of all help desk calls.

A further 22.5 per cent said password issues accounted for between 20 and 40 per cent of calls, with 6.5 per cent putting the figure at between 60 and 80 per cent.

"The results show the central importance of having a system for rapid resetting of passwords," said Ailsa Symeonides, sales and marketing director of Axios Systems.

[ Read more ]




Spotlight

10 practical security tips for DevOps

By working with the DevOps team, you can ensure that the production environment is more predictable, auditable and more secure than before. The key is to integrate your security requirements into the DevOps pipeline.


Weekly newsletter

Reading our newsletter every Monday will keep you up-to-date with security news.
  



Daily digest

Receive a daily digest of the latest security news.
  
DON'T
MISS

Tue, Mar 31st
    COPYRIGHT 1998-2015 BY HELP NET SECURITY.   // READ OUR PRIVACY POLICY // ABOUT US // ADVERTISE //