Report: Spam not a problem at work

Monday, 9 December 2002, 1:40 PM EST

More than 60 percent of people employed in the U.S. have Internet access at work and virtually all of those use e-mail on the job. That translates into 57 million wired American workers, more than double the amount of people with Internet access on the job just 2 years ago, according to research expected to be released Monday by the Pew Internet & American Life Project. Almost all workers with e-mail check their in-boxes at least once a day (88 percent), with most (70 percent) checking it several times a day.

For those Americans, e-mail is considered a vital part of their daily work lives, with 63 percent of them finding e-mail communications more effective than using the phone or talking in person when making arrangements and appointments. The vast majority (86 percent) believe that e-mail saves time and 59 percent say it improves teamwork.

In fact, the use of e-mail on the job has become so pervasive in American office life that half of the participants in the Pew study believe it to be essential to their work.

At the same time, there’s a widespread perception that many American workers are wasting too much time every day dealing with the rising flood of unwanted e-mail pitches, or spam.

What the Pew researchers found in a survey of 2,447 Americans is that the average wired American worker spends only about a half-hour dealing with e-mail on a typical day. About a fifth of workers deal with a lot of e-mail all the time, but on average people on the job receive 10 or fewer e-mails a day and send five or less.

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