Symantec screwup is 'worse than any virus'
Symantec on Monday released a virus definition update that incorrectly identified Solid Oak's CyberSitter filtering program as a virus. Depending on the version of Symantec's Norton Antivirus product that Solid Oak customers were running, CyberSitter files were either deleted or banned from use by Norton, according to Solid Oak.
Customers, which include schools, libraries and personal accounts, were not provided with a recovery mechanism and subsequently lost Internet access.
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