Is Xbox support staff helping hackers hijack accounts?

Friday, 23 March 2007, 5:41 PM EST

Microsoft Thursday blamed Xbox Live network account hacks on users' gullibility, but evidence shows that in some cases the gaming service's own support staff could be unwittingly helping hackers snare players' identities.

Responding to reports of account theft on Xbox Live that surfaced this week after security researcher Kevin Finisterre - of "Month of Apple Bugs" fame - went public with how his account was pinched, Microsoft today said it had wrapped up its investigation. It was only yesterday that Microsoft announced it had begun looking into the thefts.

At NetworkWorld.

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