Cybercrime victims hit back

Friday, 11 October 2002, 3:32 PM EST

Fed up with complex procedures and surly customer service, savvy consumers are taking matters into their own hands. Sure, people want their money back, but it's also important and useful to get an explanation as to when, where, and how the fraud occurred. Plus, people defrauded on the Internet can now use the same technology to help track down the thieves who used it against them.

"A year ago, this wouldn't have worked," says Dan Clements, CEO of Card Cops, a Malibu (Calif.) nonprofit that helps consumers track and uncover credit-card fraud. "But today, there's a growing percentage of Net surfers that are savvy. They understand secure servers. They recognize a spoofed [Web] page. They're starting to understand the game."

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