IT support staff get the complaints all the time. The company's security systems are either not working well enough - each morning your inbox is stuffed with spam - or the programs are too effective and vital emails never arrive because they contain one slightly suspicious word.

As well as being a potential frustration for staff, IT security is a budgetary headache for management. It opens up a financial black hole seemingly capable of sucking down as much money as the company cares to throw into it.

At The New Zealand Herald.

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