This means that to protect users effectively from spam, IT departments must constantly update their technology. The most common solutions come from vendors such as Symantec, MessageLabs and McAfee. These are all acknowledged leaders in their field, and constantly update their tools to try to stay ahead of the problem. They monitor spam on a global scale and use a number of different techniques to identify the latest messages, the mail boxes they are sent from, and the methods the spammers are using to try to get past the defences.
It is important that, when user organisations install these products, they donít just forget about them. They must take full advantage of the service these vendors provide and make sure they benefit from the technical expertise and regular updates that are made available. These days, dealing with the problem of junk mail is less about the actual product selected and more about the levels and quality of support and service that accompanies it. Increasingly, IT departments have to justify the return on investment and total cost of ownership of the in-house security solutions they use, and they are expected to secure more by spending less. This often leads to them working with technology partners or systems integrators that can offer spam control on a managed basis, or even as part of a larger security solution.
When organisations do decide to outsource email security and spam filtering, they often see a number of distinct benefits. One is the ability to deal with threats on a 24x7 basis - spam is an international business and attacks can happen at any time. Resources need to be available so the software can be monitored, maintained and upgraded as soon as a patch is available, to prevent a threat that happens at midnight from infecting the whole company before 9am.
By working with technology partners in this fashion, organisations can focus resources on other essential areas, and feel reassured in the knowledge that they are secure. The other benefit that a managed security provider can offer is direct access to the developers at the vendor company. This means that they can influence a productís development to ensure that it meets the needs of their clients, and often have more immediate access to details of the threats and upgrades, which they can quickly pass on to their customers.
Another reason for the trend towards working with providers who can manage the organisationís security is the need for an increasingly sophisticated end-to-end approach that covers all aspects of security, from spam and viruses to wireless. As the nature of security threats change many companies are finding that point solutions just donít meet their needs.
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