Consider these recommendations:
- Educate consumers about the dangers of online scams and alert them to threats such as phishing, key logging and pharming. The more knowledgeable customers are to online scams, the less fearful and vulnerable they will be.
- Offer privacy and security guarantees to customers in the event of fraud or identity theft. Prominently highlight the company’s promise to protect customer information and make privacy and security policies simple to understand and easily accessible on the website.
- Communicate and market the website’s online privacy and security features in ways consumers can understand. Retailers have an opportunity to incorporate site features that promote confidence and trust, such as offering clear and easy ways to find help.
- Closely monitor and manage relationships with third parties to ensure the same, if not higher, security standards are in place to protect customer information. Security and privacy are not only about your company’s site but also that of outsourcers and partners that may handle sensitive information.
- Develop an action plan to immediately update customers, legal authorities and the hosting provider of the offending site when a scam has been detected. Taking the appropriate steps to address the problem limits a company’s exposure window.
- Use automated solutions to monitor for application vulnerabilities and achieve compliance with a range of laws, best practices and security and privacy policies. These also include the identification of privacy and Web application security issues and cross-site scripting vulnerabilities that can lead to breaches. Preventing or detecting glitches early gives companies more lead-time to execute a response plan and encourages a trusted online environment for customers.
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