Along similar lines, customers are also worried that the volume of e-mails they receive is creating storage problems on their e-mail server resulting in lower performance levels and complaints from employees that they need larger mailboxes. Companies are also starting to look at e-mail from a different perspective: it remains an important communication tool but it is now also a major source of company information and records. The ‘threat’ that one e-mail could be the focus of a legal lawsuit is pushing companies to consider e-mail archiving (separate from backing up e-mails) as the next most important tool they need.


From a business perspective, e-mail is a crucial business tool; customers, from the mom-and-pop shop to the biggest multinational they expect that e-mail just works. Customers are thus concerned about the ease-of-use, reliability and the cost of ownership of securing their e-mail so much so that they are now demanding solutions that not only address the technical issues but also meet their needs for performance, ease-of-use and competitive pricing.